Locudent (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data in compliance with UK data protection laws.

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1. Data Protection Laws We Comply With

We process personal data in accordance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• EU GDPR (where applicable)
• Privacy and Electronic Communications Regulations (PECR)
• Guidance from relevant supervisory authorities

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2. Data Controller & Data Processor Roles

Depending on how our Platform is used:
• Locudent is the Data Controller for Locums registering directly on the Platform.
• Clients are Data Controllers for any personal data they upload through features such as Staff Banks.
• Where Locudent processes personal data on behalf of Clients, we act as a Data Processor and follow all obligations under Article 28 GDPR.

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3. Personal Data We Collect

We may collect and process the following categories of information:
• Identity details (name, contact information, address)
• Professional details (GDC number, qualifications, indemnity insurance, right-to-work documents)
• Booking and work history
• Communication records through the Platform
• Technical data (device information, IP address, usage logs)
• Payment data (processed via secure third-party providers)
• Cookies and tracking data (see Section 10)

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4. How We Use Personal Data

We process your personal data to:
• Create and manage your Locudent account
• Facilitate bookings between Locums and Clients
• Verify identity, eligibility, legal compliance, and professional documentation
• Provide messaging, notifications, and customer support
• Improve the functionality, security, and performance of the Platform
• Meet legal, regulatory, and tax obligations
• Resolve disputes and enforce our Terms

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5. Legal Basis for Processing

Our lawful bases may include:
• Contract – to provide services to you
• Legal obligation – verifying eligibility, compliance, and maintaining certain records
• Legitimate interests – platform security, fraud prevention, service improvement
• Consent – for certain cookies or optional features

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6. Data Sharing

We may share personal data with:
• Clients (for booking purposes and required verification)
• Locums (for communication related to confirmed bookings)
• Service providers such as hosting, analytics, or customer support partners
• Regulators and authorities where legally required
• Payment processing providers

We do not sell personal data.

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7. Your Data Protection Rights

Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the ICO

We will cooperate with Clients when fulfilling rights requests involving data they control.

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8. Account Deletion Requests

If you would like to delete your Locudent account, we are here to help.

8.1 How to Request Deletion

To ensure security and identity verification, all deletion requests must be sent from the email address associated with your Locudent account.

Please submit your request to:
📧 info@locudent.com

8.2 Verification Requirements

Before processing your deletion request, we may need to:
• Confirm your identity
• Confirm account ownership
• Determine if any information must legally remain stored

8.3 Data That May Be Retained

We may retain certain data where legally required, including:
• Tax, financial, or compliance records
• Information relating to ongoing disputes or investigations
• Records that Clients are obligated to retain for regulatory purposes

8.4 Completion of Deletion

Once processed:
• Your account will be permanently deleted
• Remaining personal data will be anonymised or securely erased
• You will receive confirmation once deletion is complete

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9. Data Security

We use appropriate technical and organisational measures to protect personal data, including:
• Encryption
• Secure hosting
• Access controls
• Monitoring and auditing
• Data minimisation practices

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10. Cookies

We use cookies to ensure the Platform functions properly and to improve user experience. These include:
• Strictly necessary cookies
• Performance / analytics cookies
• Functionality cookies
• Targeting cookies

You may manage your cookie preferences through your browser settings. Disabling essential cookies may affect platform performance.

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11. Data Retention

We retain personal data only as long as necessary for:
• Legal and regulatory compliance
• Account management
• Tax, audit, and reporting requirements
• Dispute resolution

Once no longer required, data is securely deleted or anonymised.

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12. International Transfers

Where personal data is transferred outside the UK, we ensure adequate protection through:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other legally approved safeguards

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13. Contact Us

For all privacy-related inquiries, including account deletion:

📧 info@locudent.com
(Please contact us using your registered Locudent email.)